Manager Training and Development at NextRoll

How We Empower New Managers to Succeed

Becoming a manager is a common career aspiration. But what happens when you get there? For someone new to managing a team, there are a lot of unknowns. At NextRoll, we don’t expect new managers to learn on their own. 

Our New Manager Program is designed for Rollers hired or promoted into a People Management position for the first time. The program includes live workshops with a cohort of fellow managers, peer-to-peer coaching, relevant LinkedIn Learning courses, and other resources to help managers ramp up in their new roles.

The blended learning program benefits all Rollers – as it helps new managers identify specific skills they must have as managers and adapt to their new roles, and it ensures their teams have prepared leaders to support them. 

“Through the New Manager Program, we give managers the tools and the personalized support to be more effective – without getting in their way,” said Anju Choudhary, Sr. Director of Learning & Development. “The training helps managers adapt to their new position within NextRoll and develop the unique skills needed to manage a team.”

Our Learning & Development team launched the six-month program in 2021 and has since hosted four cohorts of new managers at NextRoll. 

“What is unique about this cohort-based program is the aspect of peer-to-peer learning,” said Anju. “We divide the group into triads and assign accountability buddies. After live trainings, the groups meet to discuss the content and then work on an assignment together to apply what they learned. This helps them retain new knowledge and build skills needed as new managers, and it creates a lasting support group amongst new managers.”

We chatted with some recent graduates of the New Manager Program and people on their teams to show how both benefit from this training at NextRoll. Here’s what they had to say!

Tannin Pease, Manager I, Agency Account Management

“The networking alone helped open my ability to communicate outside of my normal paths and utilize resources I never thought to look for. I’ve been through many different manager training programs across various companies, and they all have similar styles and feels but with different names and titles. This program is different. It forced me out of my comfort zone. It allowed me to take what I had learned previously, layer on these additional levels of skills, and focus on how I can personally implement them in my actual scenarios with my team.”

Andrew Merino, Sr. Platform Success Manager, said he feels very lucky to work on Tannin’s team. 

“He genuinely cares about developing his team members and strikes the perfect balance of being a boss, mentor, and friend. He leads from a place of empathy and empowers his team to solve problems, hit their goals, and grow professionally.”

Molly Rhodes, Manager II, Talent Acquisition

“As a human, it's instinctual to want to fix problems when they are shared with you. As a manager, it's important to help team members learn to solve problems themselves. During the New Manager Program, I learned that by taking a step back and asking the right questions, we have an opportunity to teach critical thinking skills, which in turn empowers team members to approach their challenges with solutions. It was a good reminder that we are here to facilitate success by helping remove roadblocks, but not to try to take them all down ourselves.”

And her report Stephanie Konchar, Talent Sourcer, said she sees Molly’s new manager approach in action on Molly’s team. 

“It's been fantastic working with Molly! She brings a lot of structure, ideas, and energy to the team. I've been really enjoying collaborating on processes together and feeling like I can create a real impact. She does a great job at guiding the team without diminishing new ideas, and she fosters a sense of creativity. We have strong leaders on our Talent Acquisition team, and Molly has been a great addition to the group.”

Wei Kelly, Manager II, Sales Training Design & Operations

“My biggest takeaway from the New Manager Program is learning a good manager doesn’t just have strong knowledge and experiences in that particular subject. More importantly, it's about being able to handle difficult situations and ensure the success of each team member.”

Michelle Cross Smith said her manager Wei enables her to stay productive without feeling like she’s on her own. 

"Wei encourages us to use critical thinking and creativity in our training design and provides constructive feedback that makes our work even better. She also balances regular check-ins with open time to get work done.”

Will Yeo, Manager I, Customer Success

“The main aspect of this program that has benefitted my team so far has been the Feedback Skills session. Being able to accurately and effectively give and seek feedback is crucial to the ongoing growth and development of a team.”

Renata Bogus, Manager I, Credit and Collections

“Although I’ve managed teams in the past, I realized that I’m far from being an ideal leader after participating in the New Manager Program. One of the biggest challenges I faced was rushing to provide a solution to my direct report when he/she/they asked me for help, rather than coaching the person in a way that leads them to think outside of the box and find the solution themselves.”

Ngozi Okeh, Director of DEI

“I've been able to utilize my learnings around coaching skills to ensure I bring and keep my coaching hat on at all times in 1-1s with my team. This has helped us grow since we're better able to turn complex issues into opportunities to create clarity as I initiate playbacks and split tracks. I'm grateful for the opportunity to participate in this program to gain the skills I need to lead my team more effectively.”

If you’re interested in joining a company that will give you the tools to grow personally and professionally, check out the NextRoll Job Board!