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You must want to know about our data collection practices with our chatbot (which are also detailed in our website privacy notice):

Here are the highlights:

• We strive to answer your questions as accurately and effectively as possible.
• We record, store and process all chats to improve our services.
• Qualified is our third party service provider that helps us improve our chatbot.
• This means Qualified only processes personal data you may provide in the chat according to our instructions and not for their own use.
• Non-personal data, such as questions that do not include your name, email or other contact information, may also be recorded and processed by Qualified.
  • For example, if you ask our AI chatbot Addie, “Do you offer a free trial?” that data is recorded, stored and shared with Qualified.
  • Qualified uses data like this, as well as anonymized and de-identified personal data, to help AdRoll improve the chatbot.
• AdRol’s efforts to “improve our services” includes things like:
  • conducting analytics on the types of questions submitted and what appears to be the best responses
  • recording and processing personal information (if provided) so we can get in touch with you pursuant to applicable law (e.g., an email with unsubscribe)
• Don’t prefer bots? No problem! Send us an email: community@adroll.com.

Our privacy notice has detailed information about the data we collect, why we collect it, and the types of third parties we share it with (and so much more). For more information, please see the website privacy notice.

To learn more about data collection and privacy related matters for AdRoll’s products, please see our Service Privacy Notice.