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You must want to know about our data collection practices with our chatbot (which are also detailed in our website privacy notice):

Here are the highlights:

• We train our AI Assistant on information about our services and products in order to answer your questions as accurately and effectively as possible.
• Qualified is our third party service provider.
• This means Qualified only processes personal data you may provide in the chat according to our instructions and not for their own use.
• Non-personal data, such as questions that do not include your name, email or other contact information, are also recorded and processed by Qualified.
  • For example, if you ask our AI chatbot Addie, “Do you offer a free trial?” that data is recorded, stored and shared with Qualified.
  • Qualified uses data like this, as well as anonymized and de-identified personal data, to train its AI models and help its’ customers, including AdRoll, improve their AI chat services to effectively and efficiently provide you relevant information.
• AdRoll monitors all data (personal and otherwise) to improve its chatbot, conduct analytics, and strive to improve its services to prospective customers (and existing and returning customers).
• Don’t prefer bots? No problem! You can book a meeting with us or send us an email directly at: community@adroll.com. Please note that when you book a meeting with us, the information you provide will be stored in Salesforce.

Our privacy notice has detailed information about the data we collect, why we collect it, and the types of third parties we share it with (and so much more). For more information, please see the website privacy notice.

To learn more about data collection and privacy related matters for AdRoll’s products, please see our Service Privacy Notice.